Thank you for choosing Book a Move. Please take a moment to read our Terms and Conditions, which apply to all services we provide. We’ve kept the language straightforward to ensure clarity.
If you have any questions, feel free to contact us, and we’ll gladly assist.
In these terms:
We are not common carriers and do not accept liability as such. We reserve the right to refuse carriage of any goods at our discretion.
We rely on the information you provide. You guarantee its accuracy.
Before starting your move, the driver will ask you or an authorized agent to sign a job sheet. This includes:
Without this signed agreement, the move cannot proceed.
You confirm that you are the owner of the goods or authorized to act on their behalf. Any person giving instructions on your behalf is deemed authorized unless you notify us otherwise.
You or your representative must be present during the entire process. Verbal agreement on the condition of goods will be made, and any special notes can be recorded on the job sheet.
Notify us verbally before the move if your goods include fragile items requiring special care. Failure to do so means we cannot be held liable for damage.
It is your responsibility to ensure all intended goods are loaded and none are taken by mistake.
At the end of the move, you or your representative may need to sign a feedback/job sheet confirming your satisfaction.
We deliver only to you or your authorized recipient. If no one is present or access is restricted, we may:
We will try to contact you for alternative instructions if issues arise.
If access to the property is unsafe or restricted, we may:
We do not modify goods or property (e.g., removing doors) to address access issues.
We are not liable for delays caused by traffic, road conditions, or vehicle breakdowns. We’ll make every effort to notify you promptly.
Cancellations or changes within 24 hours of the job may incur additional charges. Refer to Section 10 for details.
We accept:
Payment is required at job completion. We may request payment before unloading.
We retain a lien on all goods until full payment is received. If payment is not made within 14 days, we may dispose of the goods to recover costs. Storage fees start at $25/sq. meter per night.
For set-rate jobs, a $60/hour waiting charge applies after:
Charges are calculated in 5-minute increments.
Detours incur extra charges starting at $20. If toll roads are used, you’re responsible for toll and administrative fees.
For jobs exceeding the booked time, charges increase in 30-minute increments.
Travel charges may apply for locations outside Greater Melbourne or beyond 20km from Melbourne CBD.
Your goods are not automatically insured. We recommend obtaining “Goods in Transit” insurance before your move.
If damage is caused by our negligence, we will repair the item up to $300. The first $150 of any claim is your responsibility.
Report damages immediately upon delivery to facilitate resolution.
We are not liable for damage to:
Cancellations must be made at least 24 hours before the scheduled job time to avoid fees.
Ensure a safe environment for our drivers, including:
Provide sufficient parking for the moving vehicle. Parking infringements or charges incurred during the move are your responsibility.
For further information or clarification, contact Book a Move directly. We’re here to ensure your moving experience is seamless and stress-free.
Follow us
Book A Move is proud to be Australia’s trusted choice for hassle-free removals. Since our inception, we have been making moves smoother by offering top-notch services for house and apartment relocations, office moves, and business deliveries.
Copyright © 2024 - 2025 Book a Move | Designed by Logicsofts Australia